Don't Just Do Something, Stand There! Ten Principles for Leading Meetings That M

Description: FREE SHIPPING UK WIDE Don't Just Do Something, Stand There! Ten Principles for Leading Meetings That Matter by Marvin Weisbord, Sandra Janoff Most people think meetings are all too often a waste of time. But Weisbrod and Janoff say thats only because of the way most meetings are run. In this book they offer ten principles that will allow you to get more done in meetings by doing less. The key is knowing what you can and cant control. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description This practical guide details ten key principles that will profoundly change the way you think about, organize, and lead the meetings that matter most.Rather than trying to change anyones behavior, Weisbord and Janoff show you how to change the conditions under which people interact. By doing less, you help others do more.With examples from around the world, and practical tips and exercises in every chapter, Dont Just Do Something, Stand There! gives you many new techniques for helping people discover common ground, make productive use of dissension, and take responsibility for action. Author Biography Marvin R. Weisbord is a fellow of the World Academy of Productivity Science and is the author of Organizational Diagnosis, Productive Workplaces Revisited, and Discovering Common Ground.Sandra Janoff, Ph.D., is an international consultant, psychologist, and coauthor, with Marvin Weisbord, of Future Search- An Action Guide. Weisbord and Janoff are co-directors of the Future Search Network, a global volunteer service collaborative. Table of Contents IntroductionPART ONE: MANAGING MEETINGS1. Get the Whole System in the Room2. Let People Be Responsible3. Think Subgrouping4. Control What You Can, Let Go What You Cant5. Explore the Whole Elephant6. Act on Common GroundPART TWO: MANAGING YOURSELF7. Make Friends with Anxiety8. Get Used to Projections9. Be a Dependable Authority10. Learn to Say "No" If You Want Your "Yes" to Mean Something Review "Dont Just Do Something, Stand There! is an exceptional resource that renews ones faith in the utility of meetings and the positive power of effective groups. The book draws on the authors rich experience to provide practical principles for both seasoned and novice meeting leaders. If you are in search of an approach that is task- focused, makes full use of everyones experience and expertise, and generates collaborative actions that people will be inspired to implement, this book is for you." —Joanne Burke, Coordinator, UN Capacity for Disaster Risk Reduction Initiative (CADRI), UNDP/BCPR "Gaining agreement on values and goals among members of our worldwide organization is critical to our continued success. Weisbord and Janoffs skillful facilitation helped us achieve a level of common understanding in three days that otherwise could have taken us years." —Dick Haworth, Chairman of the Board, Haworth, Inc. "Weisbord and Janoffs exemplary principles for facilitating group process have helped us create the space where individuals can take responsibility for their learning and act upon the decisions they make." —Deborah B. Reeve, EdD, Deputy Executive Director, National Association of Elementary School Principal "I have worked with Weisbord and Janoffs principles as Secretary of Corrections in Nebraska and in Washington State. They helped us establish a direction that staff could embrace and rally behind. They facilitated our very diverse perspectives and enabled both agencies to develop vision points that have guided us well into the future." —Harold W. Clarke, Secretary, Washington Department of Corrections "Facilitating the training of new student leaders each year, I have replaced traditional leadership lectures with meetings building on the students dreams and plans. Weisbord and Janoffs principles have given me the hope that I had lost in countless sessions of strategic planning. Now I have a way that to my mind can effectively change our school for the better." —Pieter Booysen, Principal, Afrikaans High School, Randburg, Gauteng, South Africa. "If only every facilitator worked like this, we would all sign up to attend meetings rather than avoid them!" —Judy Schector, Director, Developing Leadership In Reducing Substance Abuse, A Program of The Robert Wood Johnson Foundation "Three years of applying these principles have paid off. We began our initiative as a motley collection of activists. Now, were a growing community network, producing significant results on sustainability issues." —Ralph Copleman, Director, Sustainable Lawrence, NJ "Applying these principles has greatly influenced my practice with groups—both large and small. In todays world of multiple view- points and continuous change, leading meetings this way has been quite liberating. It allows groups to act together on what they care deeply about." —John Goss, Cinnabar, Johannesburg, South Africa. "I learned that I could be a much more effective facilitator if I let the groups do their own work. This meant that I had to change my style, contain the anxiety I felt about them not getting where they should be or not doing it right, and allow groups to self manage." —Joy Humphreys, thehumphreysgroup, Elsternwick, Victoria, Australia "I have been practicing the stand back approach ever since I at- tended your program in Philadelphia. Left to my own devices, I would never have found this option. Now its a safety net, and I feel able to rely on it." —Dick Stockford, Director of Strategic Positioning, Ltd, United Kingdom "Ive talked with my Australian friends before writing these words. Marvin and Sandra have touched something profound and authentic in many of us. Somehow the way they just stand there creates a space like no other weve known. With them we have experienced a way of leading that allows for confrontation and safety, and tension and relief. Theres no pretense, no hidden agenda, no shred of manipulation; And in their new book they double our good fortune by shar- ing what they do." —Tony Richardson, Councilman, Tasmanian Government "My first exposure to Marv and Sandras ten principles was in meetings I led in Inuit communities in the high Arctic—a land of sudden and violent winter storms that obliterate familiar reference points and change landscapes. For the traveler caught in a storm an Inukshuk inspires confidence and shows the way. These principles, like the Inukshuk, will bring a sense of hope for folks trying to find their way through the confusing world of organizational change." —Mike Bell, Inukshuk Management Consultants "The principles in this book are widely applicable to many kinds of meetings, not only in the US, but also around the world. I liken using these principles to a swan! Doing less on the waters surface, and managing its own internal mental processes below the surface." —Kazuhiko Nakamura, Associate Professor, Nanzan University, Nagoya, Japan "The special gifts Weisbord and Janoff offer are structures and guidelines that free us to be responsible in creating meetings that matter . . . A refreshing antidote to meetings in which leaders and experts tell us what they want us to know and do." —Barry Oshry, author of Seeing Systems: Unlocking the Mysteries of Organizational Life, and Leading Systems: Lessons from the Power Lab "When I began to apply these principles, I experienced a substantial shift in my role. The less front and center I became as the consultant, the more effective I became as a change agent. The more I tended the process from a base of core principles, the greater the value my presence offered." —Shem Cohen, Cohen Consulting, Albany, NY "My author-colleagues have done it again, this time for making meet- ings of all kinds productive. Recipe? A steady focus on intended OUTCOMES, making sure that all the right people are in the room, on an equal footing, relying on their own experiences. In this frame- work, leaders stay out of the way as good things emerge, a practice requiring understanding and discipline. This book helps you gain both." —Rolf Lynton, PhD, long-term consultant to creative organizations in South and East Asia; emeritus professor; and author of the bestselling Training for Development "Blending the ideas of administration and teaching staff with the ideas of parents, students, and non-teaching staff is a somewhat radical notion in the world of schooling...one whose time has come!" —Chris Kingsberry, educational consultant, Philadelphia, PA "I am grateful for the profound simplicity of these principles. In every engagement I now ask myself—1. Have all of the stakeholders been invited? 2. Are all of the voices being heard? 3. Are we working toward the future with an emphasis on common ground? 4. Have we considered all the aspects of the situation, including the past and the present? And, 5. What and how much can each participant manage so I can get out of the way?" —Jean Katz, Jean Katz Consulting, Los Angeles, CA "Marv and Sandras approach allows for deeper and clearer exploration of differences in a respectful and open manner. However, dont be fooled, it isnt easy. I have experienced the way in which I can change my behavior, my thinking, and my emotional state, to engage with others so we all move forward together." —Glen Barnes, Director, Breakthrough Consulting P/L, UK "Over the years I have switched from the expert solving problems to bringing out what people are ready, willing, and able to do. This is a radically different stance. A colleague noticed and said, If you are helping them do what they are ready, willing and able to do, how will they know we are providing valuable services? I replied that our value isnt in what we are doing, but in what the client is doing. That would be all the proof necessary." —Rick Lent, Brownfield Lent Consulting, Stow, MA "Valuing structure over controlling behavior is stunning. The seem- ing simplicity reminds me of a time when I was at Polaroid when we were developing a new state-of-the-art camera. It had only one fas- tener. All 140 parts snapped together. Some people said that it must be a cheap camera because it only had one screw. Those of us in- volved realized that it took incredibly creative thinking and technology. Weisbord and Janoffs insights have made something that seems so simple be so elegantly useful." —Manny Elkind, Mindtech, Inc., Sharon, MA "Marv and Sandra have taught me to work with group process in a profoundly different way. Ive learned how to, just stand there in a way that is productive for the group and not threatening to me. Ive learned the extraordinary value of helping groups differentiate AND integrate their perspectives by finding allies in the room; and what I learned about myself in the process has been invaluable." —Gale S. Wood, COMET Consulting & Coaching, Havertown, PA "The way of leading meetings has informed our core practices and, even more than that, had reinforced my level of trust in the wisdom of a large and very diverse system." —Ruth McCambridge, Editor in Chief, The Nonprofit Quarterly "Marv and Sandra helped us understand that as facilitators we are not there to fix problems. We run the process, the group provides the content and self manages its work. Groups feel safer, enjoy them- selves, and are much more productive." —Bob Campbell and Lynda Jones, Groupwork, Pty Ltd, Launceston, Tasmania, Australia "By the summer of 2000 we knew that without important changes, air traffic, rife with parochialism, would grind to a halt. We chose Marv and Sandra to help us with the challenge. Working with the whole system in the room enabled a significant decision, giving the FAAs Air Traffic Command Center the latitude to put a decades- old practice —first come, first served—on the back burner whenever the system was stressed beyond capacity. We made magic in that meeting. This result was previously thought impossible." —Jack Kies, Metron Aviation, Inc., Former Program Manager for Air Traffic Tactical Operations, Federal Aviation Administration Review Quote "Dont Just Do Something, Stand There! is an exceptional resource that renews ones faith in the utility of meetings and the positive power of effective groups. The book draws on the authors rich experience to provide practical principles for both seasoned and novice meeting leaders. If you are in search of an approach that is task- focused, makes full use of everyones experience and expertise, and generates collaborative actions that people will be inspired to implement, this book is for you." --Joanne Burke, Coordinator, UN Capacity for Disaster Risk Reduction Initiative (CADRI), UNDP/BCPR "Gaining agreement on values and goals among members of our worldwide organization is critical to our continued success. Weisbord and Janoffs skillful facilitation helped us achieve a level of common understanding in three days that otherwise could have taken us years." --Dick Haworth, Chairman of the Board, Haworth, Inc. "Weisbord and Janoffs exemplary principles for facilitating group process have helped us create the space where individuals can take responsibility for their learning and act upon the decisions they make." --Deborah B. Reeve, EdD, Deputy Executive Director, National Association of Elementary School Principal "I have worked with Weisbord and Janoffs principles as Secretary of Corrections in Nebraska and in Washington State. They helped us establish a direction that staff could embrace and rally behind. They facilitated our very diverse perspectives and enabled both agencies to develop vision points that have guided us well into the future." --Harold W. Clarke, Secretary, Washington Department of Corrections "Facilitating the training of new student leaders each year, I have replaced traditional leadership lectures with meetings building on the students dreams and plans. Weisbord and Janoffs principles have given me the hope that I had lost in countless sessions of strategic planning. Now I have a way that to my mind can effectively change our school for the better." --Pieter Booysen, Principal, Afrikaans High School, Randburg, Gauteng, South Africa. "If only every facilitator worked like this, we would all sign up to attend meetings rather than avoid them!" --Judy Schector, Director, Developing Leadership In Reducing Substance Abuse, A Program of The Robert Wood Johnson Foundation "Three years of applying these principles have paid off. We began our initiative as a motley collection of activists. Now, were a growing community network, producing significant results on sustainability issues." --Ralph Copleman, Director, Sustainable Lawrence, NJ "Applying these principles has greatly influenced my practice with groups--both large and small. In todays world of multiple view- points and continuous change, leading meetings this way has been quite liberating. It allows groups to act together on what they care deeply about." --John Goss, Cinnabar, Johannesburg, South Africa. "I learned that I could be a much more effective facilitator if I let the groups do their own work. This meant that I had to change my style, contain the anxiety I felt about them not getting where they should be or not doing it right, and allow groups to self manage." --Joy Humphreys, thehumphreysgroup, Elsternwick, Victoria, Australia "I have been practicing the stand back approach ever since I at- tended your program in Philadelphia. Left to my own devices, I would never have found this option. Now its a safety net, and I feel able to rely on it." --Dick Stockford, Director of Strategic Positioning, Ltd, United Kingdom "Ive talked with my Australian friends before writing these words. Marvin and Sandra have touched something profound and authentic in many of us. Somehow the way they just stand there creates a space like no other weve known. With them we have experienced a way of leading that allows for confrontation and safety, and tension and relief. Theres no pretense, no hidden agenda, no shred of manipulation; And in their new book they double our good fortune by shar- ing what they do." --Tony Richardson, Councilman, Tasmanian Government "My first exposure to Marv and Sandras ten principles was in meetings I led in Inuit communities in the high Arctic--a land of sudden and violent winter storms that obliterate familiar reference points and change landscapes. For the traveler caught in a storm an Inukshuk inspires confidence and shows the way. These principles, like the Inukshuk, will bring a sense of hope for folks trying to find their way through the confusing world of organizational change." --Mike Bell, Inukshuk Management Consultants "The principles in this book are widely applicable to many kinds of meetings, not only in the US, but also around the world. I liken using these principles to a swan! Doing less on the waters surface, and managing its own internal mental processes below the surface." --Kazuhiko Nakamura, Associate Professor, Nanzan University, Nagoya, Japan "The special gifts Weisbord and Janoff offer are structures and guidelines that free us to be responsible in creating meetings that matter . . . A refreshing antidote to meetings in which leaders and experts tell us what they want us to know and do." --Barry Oshry, author of Seeing Systems: Unlocking the Mysteries of Organizational Life, and Leading Systems: Lessons from the Power Lab "When I began to apply these principles, I experienced a substantial shift in my role. The less front and center I became as the consultant, the more effective I became as a change agent. The more I tended the process from a base of core principles, the greater the value my presence offered." --Shem Cohen, Cohen Consulting, Albany, NY "My author-colleagues have done it again, this time for making meet- ings of all kinds productive. Recipe? A steady focus on intended OUTCOMES, making sure that all the right people are in the room, on an equal footing, relying on their own experiences. In this frame- work, leaders stay out of the way as good things emerge, a practice requiring understanding and discipline. This book helps you gain both." --Rolf Lynton, PhD, long-term consultant to creative organizations in South and East Asia; emeritus professor; and author of the bestselling Training for Development "Blending the ideas of administration and teaching staff with the ideas of parents, students, and non-teaching staff is a somewhat radical notion in the world of schooling...one whose time has come!" --Chris Kingsberry, educational consultant, Philadelphia, PA "I am grateful for the profound simplicity of these principles. In every engagement I now ask myself--1. Have all of the stakeholders been invited? 2. Are all of the voices being heard? 3. Are we working toward the future with an emphasis on common ground? 4. Have we considered all the aspects of the situation, including the past and the present? And, 5. What and how much can each participant manage so I can get out of the way?" --Jean Katz, Jean Katz Consulting, Los Angeles, CA "Marv and Sandras approach allows for deeper and clearer exploration of differences in a respectful and open manner. However, dont be fooled, it isnt easy. I have experienced the way in which I can change my behavior, my thinking, and my emotional state, to engage with others so we all move forward together." --Glen Barnes, Director, Breakthrough Consulting P/L, UK "Over the years I have switched from the expert solving problems to bringing out what people are ready, willing, and able to do. This is a radically different stance. A colleague noticed and said, If you are helping them do what they are ready, willing and able to do, how will they know we are providing valuable services? I replied that our value isnt in what we are doing, but in what the client is doing. That would be all the proof necessary." --Rick Lent, Brownfield Lent Consulting, Stow, MA "Valuing structure over controlling behavior is stunning. The seem- ing simplicity reminds me of a time when I was at Polaroid when we were developing a new state-of-the-art camera. It had only one fas- tener. All 140 parts snapped together. Some people said that it must be a cheap camera because it only had one screw. Those of us in- volved realized that it took incredibly creative thinking and technology. Weisbord and Janoffs insights have made something that seems so simple be so elegantly useful." --Manny Elkind, Mindtech, Inc., Sharon, MA "Marv and Sandra have taught me to work with group process in a profoundly different way. Ive learned how to, just stand there in a way that is productive for the group and not threatening to me. Ive learned the extraordinary value of helping groups differentiate AND integrate their perspectives by finding allies in the room; and what I learned about myself in the process has been invaluable." --Gale S. Wood, COMET Consulting & Coaching, Havertown, PA "The way of leading meetings has informed our core practices and, even more than that, had reinforced my level of trust in the wisdom of a large and very diverse system." --Ruth McCambridge, Editor in Chief, The Nonprofit Quarterly "Marv and Sandra helped us understand that as facilitators we are not there to fix problems. We run the process, the group provides the content and self manages its work. Groups feel safer, enjoy them- selves, and are much more product Excerpt from Book Making Every Meeting Matter I want to see progress . . . or it is a waste of time. But that isnt the meetings fault. That is the fault of the person calling and leading the meeting. --DARIN HAMER, IT professional, Topeka, Kansas (2006) Our purpose in writing this book is to help you become more effective in the world through the meetings you lead. You will have a chance to master a few simple practices to enhance whatever works for you now. You will learn to recognize procedures that no longer get results. Above all, you will come face to face with the assumptions you make about meetings. If you are going through the motions anyway, why perpetuate cynicism when you can succeed every time? If you adopt our principles, you will become fanatical about make-or-break matters like matching participants to purposes; and you will manage the daylights out of mundane matters like time frames, rooms, and seating. You also will develop a new awareness of key factors few people notice. Youll pay more attention, for example, to the emergence of informal subgroups that can derail your meeting in an eye blink. Youll become more aware of what people expect from leaders and of the demands you make on yourself. What you will not do is fret over peoples motives, attitudes, and personal quirks. In other words, instead of managing other peoples behavior, you will manage structure-the conditions under which people interact. The only individual you will seek to manage is you. We began switching our focus from behavior to structure many years ago. Early in our careers, we noticed some recurring patterns that defeated our aspirations for engagement, outcomes, and follow-up. We found, for example, that the "wrong people" often were in the room. Among them they lacked the expertise, authority, or information to act. Thats a structural phenomenon certain to alienate even those with the best intentions. People grew sick and tired of adding more meetings to their calendars. For those who had to show up anyway, we turned ourselves inside out dealing with skepticism at the expense of action. We found it easy to diagnose bad behavior. While diagnosis brings with it the heady illusion of control, most people cant be fixed, no matter how many prescriptions you write. People did, however, fix themselves when we changed the conditions under which they interacted. We believe that structure becomes more critical the greater the range of differences in the room. If you treat differences as a problem crying for resolution, you undertake an anxious hunt for an elusive quarry. Differences-- few of us like them--often divert people from doing their best. Think of difference as a fact of life you can learn to live with. Think of structure as a menu of choices you have for providing people opportunities to take responsibility. In managing diverse groups, we realized as we crossed cultural boundaries that we could no longer diagnose individual or group needs. We had to learn how to honor differences while building on what people have in common, in particular-the indisputable validity (for every person) of their own experience. Paradoxically, when you emphasize structure rather than behavior, you may be at your best in situations you once dreaded. You will come to see different worldviews, assumptions, and stereotypes as normal. Perhaps the most liberating discovery we have made is how to enhance a diverse groups capability for action by accepting rather than fixing anybodys shortcomings. If you train yourself to work with people the way they are, you will free yourself from endless suffering. You will become more effective in two ways. * First, you will pay more attention to organizing meetings based on purposes. You will discover the increased capability of those involved to reach goals they once thought unreachable. * Second, you will develop keener instincts for when you need to shift structure and when you dont. As your capability grows for letting people find their own voices, so will your self-confidence in handling new situations no matter what a group chooses to do. HOW WE CAME TO WRITE THIS BOOK When a cat chases its tail, success always hurts more than failure. Early in our careers each of us acquired a repertoire essential to our work-for goal setting, team building, problem solving, visioning, strategic planning, conflict management, and self-awareness. We had the unusual privilege of working with many pioneers of group effectiveness. They created a rich storehouse of methods that influenced generations of practitioners. A Legacy--Ours and Yours We trace our influences back to the first study ever to document the notable differences among democratic, autocratic, and laissez-faire leaders (Lewin, Lippitt, & White, 1939). This research with young boys doing arts and crafts projects opened up a new vista for action that came to be called "group dynamics." The practices we advocate were inspired by Ronald Lippitt and Eric Trist, among the founders, respectively, of National Training Laboratories (NTL Institute) in the United States and The Tavistock Institute of Human Relations in Great Britain, and their collaborators Eva Schindler-Rainman and Fred Emery; John Weir (1975) and Joyce Weir, pioneers of personal growth laboratories in "Self-Differentiation"; Yvonne Agazarian (1997), developer of a "Theory of Living Human Systems" of functional subgrouping; Claes Janssen (2005), creator of the "four-room apartment" model of personal and group development; Paul Lawrence, who with Jay Lorsch (Lawrence & Lorsch, 1967) showed how differentiation/integration theory applies to organizations; and the late Gunnar Hjelholt (Madsen & Willert, 2006), a Danish social scientist who inspired us to connect meetings to larger purposes that help people transcend their differences. To this wonderful legacy we quickly appended more techniques and variations like a cat spinning ever-faster toward its elusive goal. As the world grew more diverse and the pace of change went ballistic, we lined our bookshelves with more methods than we could use in two lifetimes. We were managing our own anxiety by creating higher hurdles, believing that the bigger the tool kit, the better carpenters we would be. By the late 1980s, we realized we would never have at our fingertips the right procedure for all the variations on culture and personal style that we ran into. Nobody could devise all-purpose hammers fast enough to bang away at the emerging multiple dilemmas of escalating complexity. The only way to exit this obstacle course was to stop chasing techniques. Image RETHINKING EVERYTHING Thus, we began a transition that took some years. We decided that if the goals were too big for the people, we would not run the meeting. We began turning down requests to squeeze a days worth of work into 2 hours. We pared down our repertoire to a few structural procedures nearly anybody could follow. We determined to manage meetings in such a way that people could use the experience, skills, and aspirations they already had. Thus, action would be inevitable unless people consciously chose not to act. We adopted a theory about when to jump in and when to just stand there. We committed to a philosophy based on accepting people as we found them, not as we wished them to be. Along the way, we poured our early experiences into a strategic planning book we called Future Search (Weisbord & Janoff, 2000). There we told how we dropped one by one most of the meeting procedures we once relied on. Some of our changes were heretical. We did away with hallowed concepts like conflict management and priority setting. For these we substituted common ground (agreement by all) and voting-with-your-feet (setting priorities based on willing actors rather than good ideas). We focused on dialogue--having all views heard without needing to act on them. We became alert to those moments when people might scapegoat one another with careless comments, diverting everybody from the task. We dropped labels like "resistance" and "defensiveness," choosing instead to see people doing their best with what they had. We stopped listing problems as the first step, building instead toward a comprehensive picture of the whole and a preferred future before deciding what needed to be done. We stopped asking what went wrong and how to fix it. Instead, we substituted "What are the possibilities here, and who cares?" Managing large groups of dozens or hundreds, we made our unit of change the capacity of the whole for action, not the satisfaction of each persons needs or the perfection of every small groups process skills. We encouraged breakout groups to self-manage, precluding the need to have them led by expert facilitators. We stopped assuming that people who said nothing supported the goals and decisions. We paid the most attention to those critical moments when groups were at risk of fragmenting, fighting, or running away. Under these conditions, people got more done in less time and with greater satisfaction than they ever did when we tried to manage all the details ourselves. The less we did, the more others took over. They did not need to be coaxed into action or provided with complex follow-up strategies. We never tried to change anybody. What we changed were the conditions under which people met. To our surprise, the more we practiced structural change, the better people managed their relationships. Changing a meetings structure, we found, was the shortcut for people wanting to change their own behavior. LEARNING TO STAND THERE Most of all, we chang Details ISBN1576754251 Author Sandra Janoff Short Title DONT JUST DO SOMETHING STAND T Language English ISBN-10 1576754251 ISBN-13 9781576754252 Media Book Format Paperback Illustrations Yes Year 2007 Imprint Berrett-Koehler Subtitle Ten Principles for Leading Meetings That Matter Place of Publication San Francisco Country of Publication United States Edition 1st Series Berrett-koehler Illustrator Jack MacNeish DOI 10.1604/9781576754252 UK Release Date 2007-07-08 AU Release Date 2007-07-08 NZ Release Date 2007-07-08 US Release Date 2007-07-08 Narrator Ann Dowd Translator Haemin Sunim Birth 1939 Affiliation Professor of Psychiatry, University of Geneva Position Illustrator Qualifications PsyD Pages 216 Publisher Berrett-Koehler Publication Date 2007-07-08 DEWEY 658.4 Audience Professional & Vocational We've got this At The Nile, if you're looking for it, we've got it. 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