Improving Quality and Performance in Your Non-Profit Organization

Description: Improving Quality and Performance in Your Non-Profit Organization: An Introduction to Change Management Strategies for the 21st Century. Author: Gary M. Grobman with a Forward by Philip B. Crosby. Gently used copy of this excellent resource for Non-Profit organizations. Improve Quality AND Performance. Implement processes for change in your organization with Change Management strategies for the 21st Century. Graded as GOOD CONDITION because it has a name written on pg. 1 (see photos). Crisp & clean copy otherwise. Book has been kept in smoke-free and pet-free environment. Photos show the book that you will receive. ** If you buy another book, DVD or Blu-ray from me in the same transaction, the second item ships free! I will credit your account for the second item's shipping. ** All orders are packed with care and shipped within one business day via USPS Media Mail with tracking. If you experience any problems with your order, please contact me right away. Your satisfaction is what matters. If the item is not to your liking for any reason, please let me know within 30 days of delivery date to arrange a return and refund. If you have any questions, feel free to contact me. Thanks for looking! Combined Shipping is available - Browse through the other listings for interesting items and save money on shipping costs! I can combine shipping whenever possible and practical to lower shipping costs to the buyer. I can do this in one of two ways: Either by a partial shipping refund after your multiple item purchase, or in advance: Just place items in your cart, and then send me a message requesting combined shipping. An invoice will be sent to you within 24 hours of your request. Return Policy - Returns are accepted if requested within 30 days of purchase. To receive a full refund, I must receive the item in the same condition as sent. Partial refunds may be offered on new items that have been unsealed. Damaged items will not receive any refund. If item was damaged during shipping, send me photos of the damaged item, and INCLUDE photos of the mailer and ALL shipping/packing materials so that a postage claim can be made.

Price: 4.94 USD

Location: Rochester, New York

End Time: 2025-01-12T20:28:31.000Z

Shipping Cost: 4.49 USD