Description: Lean Solutions by James P. Womack, Daniel T. Jones Estimated delivery 3-12 business days Format Paperback Condition Brand New Description A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why arent consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? And who among us hasnt spent countless hours in the waiting room at the doctors office, or driven away from the mechanic only to have the "fix engine" light go on? In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production -- principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption. The problem is neither that companies dont care nor that the people trying to fix our broken products are inept. Rather, its that few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it. Across all industries, companies that apply the principles of lean consumption will learn how to provide the full value consumers desire from products without wasting time or effort -- theirs or the consumers -- and as a result these companies will be more profitable and competitive. Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise. Lean Solutions will inspire managers to take the first steps toward perfecting their companys process of giving consumers what they really want. Author Biography James P. Womack is the president and founder of the Lean Enterprise Institute , a nonprofit education and research organization based in Brookline, Massachusetts. Daniel T. Jones is the chairman and founder of the Lean Enterprise Academy , a nonprofit education and research organization based in the UK. Details ISBN 0743277791 ISBN-13 9780743277792 Title Lean Solutions Author James P. Womack, Daniel T. Jones Format Paperback Year 2015 Pages 368 Publisher Free Press GE_Item_ID:95057161; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
Price: 21.85 USD
Location: Fairfield, Ohio
End Time: 2024-12-11T04:05:39.000Z
Shipping Cost: 0 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
ISBN-13: 9780743277792
Type: NA
Publication Name: NA
Book Title: Lean Solutions : How Companies and Customers Can Create Value and Wealth Together
Number of Pages: 368 Pages
Language: English
Publisher: Free Press
Item Height: 1.2 in
Topic: Customer Relations, Development / General, New Business Enterprises, Manufacturing
Publication Year: 2015
Illustrator: Yes
Genre: Technology & Engineering, Business & Economics
Item Weight: 15.7 Oz
Item Length: 9 in
Author: Daniel T. Jones, James P. Womack
Item Width: 6 in
Format: Trade Paperback
