Description: Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data, Paperback by Arboretti, Rosa; Bathke, Arne; Bonnini, Stefano; Bordignon, Paolo; Carrozzo, Eleonora, ISBN 3319917390, ISBN-13 9783319917399, Like New Used, Free shipping in the US
This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perceived quality of that product or service. This book presents a series of statistical techniques adopted to analyze data from real situations where customer satisfaction surveys were performed.
The aim is to give a simple guide of the variety of analysis that can be performed when analyzing data from sample surveys: starting from latent variable models to heterogeneity in satisfaction and also introducing some testing methods for comparing different customers. Th also discusses the construction of composite indicators including different benchmarks of satisfaction. Finally, some rank-based procedures for analyzing survey data are also shown.
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Book Title: Parametric and Nonparametric Statistics for Sample Surveys and Cu
Number of Pages: X, 84 Pages
Language: English
Publication Name: Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data
Publisher: Springer International Publishing A&G
Subject: Probability & Statistics / General, Numerical Analysis, Computer Science
Publication Year: 2018
Item Weight: 16 Oz
Type: Textbook
Author: Eleonora Carrozzo, Rosa Arboretti, Stefano Bonnini, Arne Bathke, Paolo Bordignon
Item Length: 9.3 in
Subject Area: Mathematics, Computers
Series: Springerbriefs in Statistics Ser.
Item Width: 6.1 in
Format: Trade Paperback
