The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes

Description: The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes by Barbara Pachter, Denise Cowie Your go-to, quick reference guidebook on business etiquette and communications In an increasingly digital landscape, where businesses and clients are spread out across the globe, theres never been a time before when essential communication skills have been so imperative. Internationally renowned business communications speaker, coach, and author Barbara Pachter returns with an invaluable guidebook to help you improve office conduct, increase your career opportunities, and succeed in the business world—all through clear, effective communication. The Communication Clinic addresses numerous different elements of communication, including blog posts, making successful presentations, writing effective emails, and presenting yourself professionally in the workplace, interacting via Skype, and more. Laid out into 99 quick and easy-to-digest chapters, Pachter helps you identify and diagnose any of your communication problem areas, and then provides you with prescriptive, implementable steps to not only overcome these difficulties, but to thrive in the face of them. Succinct suggestions and helpful exercises are included so you can immediately apply these new, unique lessons. FORMAT Paperback LANGUAGE English CONDITION Brand New Back Cover "This book is a prescription for professional success! It provides the treatment needed to best present yourself in writing, speaking, and everyday communication. A must have reference tool in every professionals cabinet." --Paula M Agosto RN, MHA, Chief Nurse Officer, The Childrens Hospital of Philadelphia "In this age of 24-hour tweets and Social Media outreach, The Communication Clinic is a thoughtful and accessible guide for anyone -- from student to professional -- on how to enhance important communication skills. I expect that this well-designed book will become a "must have" for any teacher, human resources professional or corporate officer that advises on career strategies. But most of all, it should be a must for every job seeker who wants to stand out in todays competitive market place." --Arlene Morgan, Assistant Dean, External Affairs, Temple University School of Media and Communication; formerly Associate Dean, Columbia Journalism School "Simply put, communication skills are the key to workplace success. And Pachter and Cowie show you how, simply and effectively. The authors bring a lifetime of experience sharpening prose, and lay out the techniques good writers and speakers use in plain, straightforward English. If you want to write more clearly, give better presentations, and most of all, be listened to, the rules and tips in this book are essential." - Andy Cassel, formerly Editor in Chief at Moodys Analytics; former Philadelphia Inquirer columnist, "The Economy" "Pachter and Cowie have authored yet another great resource for business professionals! Many of the tips included in this book are essential to achieving success and/or avoiding mistakes that can impact ones career." --Jim Alexander, PharmD, Executive Director and Founder, Industry Pharmacists Organization "All readers, those just beginning their careers as well as seasoned professionals, will benefit from the insightful advice provided by Barbara and Denise across a wide range of real life business situations. Covering topics as simple as every day e-mail etiquette to far more complex situations where discretion and judgment are necessary, the guidance provided in this book will help ensure successful results from all communications." --Cathy Pulos, Senior Vice President, Chief People and Chief Financial Officer, Wawa, Inc. "Pachter and Cowie have done an excellent job of providing more useful information for professionals at all stages of their careers. By using real-life dilemmas from the business environment, they provide extremely helpful and practical solutions to those issues and mis-adventures that can derail careers. Their prescriptions for success will provide much-needed lifelines to those who are floundering and bolster those who are already fans of their message." --Joseph A. Barone, Pharm.D., FCCP, Dean and Professor, Ernest Mario School of Pharmacy Author Biography McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide Table of Contents AcknowledgmentsIntroductionPART I | BUSINESS WRITING IN A DIGITAL WORLD1. "I Didnt Know That!" The Essentials ofGood Business Writing.2. Getting Started: Five Ways to Overcome Writers Block. 3. Imperfect Writing for Perfect Results.4. Looks Count: Make Your Writings Visually Appealing 5. These Bullets Wont Kill Your Writing. 6. Simple Words Are Not for Simple People. 7. Do Not Use Contractions(Dont Worry, I Didnt Mean It!)8. "But I Didnt Mean It That Way!"How to Eliminate a Harsh Tone in Your Emails 9. Eliminate Those Extra Words10. Email Rules: Dont Drive Your Readers to Distraction!. 11. Whats in an Email Address? A Lot!12. Grab Your Readers Attention: Effective Useof Email Subject Lines.13. In the Beginning . . . Salutations Set the Tonefor Emails and Letters.14. Saying Goodbye: Suggestions for Closing Your Emails 15. Reasons You Make Mistakes in Email,and Proofreading Solutions. 16. How Do I Become a Better Writer?Let Me Count the Ways .17. "Its What You Wrote!" How Facebook, Twitter,LinkedIn, and Others Can Kill Your Career.18. Improve Your Writing—and Reputation—Through Blogging.19. Texting for Business? It Is Still Writing!.20. Dont Write That! The Top 10 Grammar Gripes(and Other Errors). PART II | PRESENTATION SKILLS:TALK YOUR WAY TO THE TOP21. Presentation Panic—Take These Stepsto Avoid Running off the Stage!. 22. More Ways to Overcome Stage Fright.23. Dont Ramble: Use the Speech Organizer24. It Would Have Been a Great Speech—for a Different Audience 25. Openings and Closings Matter: Start with Strength,End with Impact 26. Story Time: Use Tales to Engage with Your Audience27. Write the Presentation the Right Way 28. Polishing Your Delivery: Pay Attention to the Details .29. Dont Put Your Audience to Sleep: Speak with Authority. 30. Eliminate Filler Words: Um, You Know, Okay. 31. Dont Let a Microphone Distract from Your Presentation. 32. Are You Letting These Speaking QuirksDerail Your Presentation? .33. Did You Hear the One About . . . ? Guidelines for Humor. 34. "Hes Still Talking!" The Secrets to Managing TimeWhen Presenting. 35. Tips to Encourage Questions from Your Audience.36. Answer Questions Like a Pro.37. Show-and-Tell: Suggestions for Using Slides Successfully. 38. Im Speaking on a Panel: What Do I Do?.39. Polish Your Presentations a Little More.40. Continue to Improve: Use the Post-PresentationChecklist to Evaluate. PART III | TALK ISNT CHEAP:ASSERTIVE COMMUNICATION AND CONFLICT41. Are You Too Nice? Learn the "Three Facesof Communication".42. How Assertive Are You? Take a Self-Assessment.43. Should I Believe You? Avoid Sending Mixed Messages. .44. Eliminate the Negativity—No Harsh, Aggressive Tones.45. Avoid the Use of the Word But, but 46. Do You Have a Problem with "No Problem"?47. Listen Up! You Cant Talk and Pay Attentionat the Same Time.48. Silence Isnt Always Golden: Voice Your Opinionat Meetings49. Whats My Line? What to Say in Awkward Situations50. Two Communication Secrets to Get What You Want51. How to Manage "Know-It-Alls" Without Insult .52. "Hold That Thought!" and Other Ways toHandle Interruptions. 53. Fightin Words: Questions to Avoid Asking(or Answering) at Work. 54. "How Can I Say This?" Ways to Deliver Difficult News .55. No Pouting: Polite Ways to Handle Criticism . 56. Offended by a Comment? Try These Simplebut Powerful Responses. 57. Stop Complaining: Learn to Confront Others Politely58. Someone Elses Bad Behavior Is No Excusefor Your Own!59. Work with a Bully? Tips for Asserting Yourself. 60. Drama Screens: Handling Conflict Online61. Staying Festive: Ways to Avoid Conflictat the Holidays PART IV | ITS YOUR RESPONSIBILITY:CAREER ADVANCEMENT AND JOB SEARCH62. Your Career Is What You Make It—So Make It Something! 63. Build Your Career, One Day at a Time64. Seven Tips for Young Women Just Starting Their Careers65. Many People Are Giving Me Career Suggestions.What Do I Do? 66. Dont Put Yourself Down—Speak Wellof Yourself Instead.67. Build Your Network Both Online and Off68. Are You Letting Networking OpportunitiesPass You By?69. How to "Keep in Touch" Professionallyand Successfully70. Dont Whine About Your Job. Do Something!71. How Do I Conduct a Job Search?Suggestions for Success72. Perk Up Your Résumé and Cover Letter73. Avoid Blunders: Interviewing Tips for Everyone 74. How Do You Master Interviewing?Practice, Practice, Practice75. Dress to Impress—Not to Fool the Employer76. Avoid Job-Search Gaffes on Social Media 77. Lights, Camera, Interview! Tips for Interviewingon Skype.78. You Got the Interview—Now Heres Whatto Do the Night Before79. Nice Offer . . . But I Wasnt Looking for a New Job 80. When to Let Your Employer Know You Are Leaving.PART V | THE FINISHING TOUCHES:YOUR ACTIONS AND APPEARANCE MAKE A DIFFERENCE81. Do You Want to Be Noticed? The Power of Presence.82. Do You Project Confidence When Seated? 83. Greetings: The Power of a Simple "Hello".84. Introductions: Frustrations Galore!85. Not for Men Only! The Etiquette of the Handshake86. Cubicle Conversations: Keep Chat Professionalin the Office87. Effective International Communication:You Say "Potato," and I Say88. Ways to Engage with People—for PeopleWho Dont Like to Engage!89. The "Halo Effect"—When Being Nice Has Benefits90. "But Its Playing My Song": Smart Phone Usefor Business91. The Etiquette of Connecting Professionally on LinkedIn92. We Cant All Be Steve Jobs: Dressing Well Reaps Results93. Top 10 Business Clothing Mistakes94. Dont Take Your Neighbors Bread, and OtherDining Suggestions95. Be a Gracious Guest: 10 Ways to Avoid Dining Blunders96. Tips for Ordering Wine at a Business Dinner97. In a Restaurant, to Introduce or Not?Tips for a Tricky Etiquette Situation 98. Your Mother Was Right: The Importanceof Expressing Thanks99. Etiquette for Hallways, Sidewalks, and Other WalkwaysConclusionIndex Details ISBN1259644847 Author Denise Cowie Short Title COMMUNICATION CLINIC 99 PROVEN Publisher McGraw-Hill Education Language English ISBN-10 1259644847 ISBN-13 9781259644849 Media Book Format Paperback Residence Cherry Hill, NJ, US Country of Publication United States DEWEY 658.45 Year 2016 Series Business Books Imprint McGraw-Hill Education Place of Publication OH Publication Date 2016-12-16 UK Release Date 2016-12-16 AU Release Date 2016-12-16 NZ Release Date 2016-12-16 US Release Date 2016-12-16 Pages 304 Audience Professional & Vocational We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:101261883;

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